If there is a power failure, first check what the possible cause is. Did the power go out in the neighbourhood? Ask your neighbours if they have the same problem, or check the news on your energy supplier’s website to see if there is a known power failure.
Plug test
Caution: electricity is dangerous
You can do the plug test to check whether one of your appliances is causing a short circuit. To do this, please follow the steps below:
Switch off all circuits in your meter cupboard (switches down);
Unplug all the plugs in your house (including the central heating and extension cords);
If the earth leakage switch has tripped, switch it back on;
Switch the circuits in your meter cupboard back on;
Now put all the plugs back into the socket one by one and switch the appliances on one by one. Wait until the appliance automatically switches on before you continue with the next one.
Does the earth leakage switch trip again when you put a plug in the socket or switch on an appliance? This will be the cause of the fault. Have this appliance repaired or replaced.
Are none of your appliances causing problems, but the power keeps going out? Check whether one of the following is causing the failure.
Overload
If you have too many appliances connected to one circuit at the same time, the circuit may burn out due to overloading. The wiring (of the wall socket, for example) could burn out or melt. Make sure you do not switch on too many appliances that use a lot of electricity at the same time.
Reporting a power failure to us?
Have you first checked whether there is a short circuit, an overload, a problem with the installation or a general power failure? If one of these do cause the malfunction, you will be charged for the costs. You agree to this when making an appointment.